Vincent Lubach (owner) does not keep his word. Last summer, as brothers and sisters, we rented a boat from Gelderland boat rental. This was an unpleasant experience. Subsequently, we did not receive any money back, while Vince... Read more
Vincent Lubach (owner) does not keep his word. Last summer, as brothers and sisters, we rented a boat from Gelderland boat rental. This was an unpleasant experience. We subsequently did not receive any money back, even though Vincent had promised this. It started with us being called a day early to say that they had our boat ready and where we were staying. It then turned out that they were wrong and that we had indeed only booked a day later. We were told until tomorrow. We arrived there the next day. Vincent the owner walked towards us and said that he had not counted on us, so that our boat was not ready yet. It would take more than half an hour. We found this very annoying, in addition to the fact that we had already been on the phone the day before. We noticed that Vincent reacted very excitedly, if I may put it that way in my own words. We also noticed that he didn't really feel like preparing that boat. This made us feel unwelcome. After a brief exchange of words, the person who had rented the boat ended the conversation with Vincent alone with a handshake. He was promised that we would get the money from the rental refunded. Vincent also mentioned that he did not want to see bad reviews. After many phone calls and emails (with no response), we still have not received our money back. That's why we now have a bad review. Minder lezen