Corona (COVID-19) - The tenant hereby declares to have read and accepted the current applicable measures as stated on our website www.geldersebootverhuur.nl. We hereby urgently appeal to your own responsibility.

General Terms and Conditions for the rental of Vessels Gelderse Boatverhuur 

Article 1. Definitions

  1. Landlord: Gelderse Boat Rental in Lathum
  2. Tenant: the person with whom the landlord has concluded the lease, with a minimum age of 21 years.
  3. Rental agreement: agreement between the lessor and the lessee for the rental of a vessel
  4. Insurance: Third-party liability and Casco insurance taken out with Rabobank / Nationale Nederlanden. The policy conditions of this company are valid for the rental of the vessels. The conditions and accompanying clauses are available for inspection at the landlord. Articles 13.3 with regard to replacement holiday accommodation, 13.4 with regard to legal assistance and 13.5 with regard to accident cover are excluded.
  5. Area of insurance: the vessel may only be used on the Rhederlaag, that is prohibited to sail on the IJssel.
  6. Deposit: amount equal to the deductible (€ 300.00) of the liability and casco insurance per event, or otherwise, if stated, to be paid by the hirer to the lessor when taking over the vessel.

Article 2. Obligations of the tenant

  1. Before sailing, the parties must sign the agreement for approval.
  2. When picking up the vessel, the renter is obliged to hand over a valid proof of identity to the lessor for inspection.
  3. The tenant must use the rented property personally for the duration of the agreement. The hirer may not rent or lease the vessel without prior written permission from the lessor.
  4. The deposit must always be paid in advance to the landlord, just like the other rental costs.
  5. During the rental period, the hirer is responsible for the correct use of the vessel and for regularly checking and, if necessary, securing the vessel, engine and inventory. At the end of the rental period, the hirer hands over the vessel to the lessor at the agreed time and place and in the same condition in which he received it.
  6. Costs directly related to the use of the vessel, such as fines, are at the expense of the hirer.
  7. The tenant must notify the landlord as soon as possible of damage of any nature whatsoever, or facts and / or circumstances that could reasonably lead to damage.
  8. The hirer is obliged to return the vessel clean. In case of non-compliance with this obligation, cleaning costs will be charged, with a minimum of € 25.00 (incl. VAT).
  9. The hirer must adhere to the instructions of the lessor to preserve the vessel and to preserve the rights of the lessor. Failure to comply with this provision can lead to full liability for damage and costs for the tenant, including lost income.
  10. If necessary, the lessee must refuel with suitable fuel for the vessel. Damage caused by the use of incorrect fuel will be borne by the tenant.
  11. The tenant is not allowed to use the vessel for competitions based on speed or agility.
  12. By signing the rental agreement or making an online reservation (by order), the tenant agrees that a copy of his / her identity document will be made, as it will be kept by the landlord (during the rental period).
  13. By signing the rental agreement or reserving a vessel online (by order), the hirer declares to agree to the general terms and conditions.

Article 3. Obligations of the landlord

  1. At the start of the rental period, the lessor hands over the vessel to the hirer. The lessor ensures that the vessel is in good condition, and that it can be used for the use for which it is intended.
  2. The lessor is obliged to insure the vessel on behalf of the hirer against legal liability, hull damage and theft for navigation in the sailing area agreed between the lessor and the hirer.
  3. The costs for normal maintenance and repair of defects are borne by the lessor.
  4. The landlord must repay the deposit (or proportional part in connection with costs or damage still to be settled) to the tenant after the rental period.

Article 4. Cancellation

  1. The lessor will cancel a booking made free of charge if there is more than wind force 5 in the sailing area, the temperature is lower than 12 degrees, thunderstorms or a weather alarm has been issued (code orange or higher).
  2. In all other situations you can go sailing by boat or sloop and the booking will therefore continue. Bad weather during the rental period is not covered by the cancellation policy and will not result in a refund.
  3. If the tenant cancels himself, he / she owes the full rent.
  4. In case of a no-show (failure to fulfill the reservation) the total rent will be charged.

Article 5. Liability

  1. The tenant is obliged to take appropriate measures to prevent and limit damage to the vessel and possibly. associated rented accessories.
  2. The hirer is liable for damage to and / or loss of the vessel, if necessary. with associated rented accessories, insofar as not covered by the insurance, arise during the time that he has the vessel under sight, unless the hirer proves that he is not to blame or that he cannot be blamed for negligence in this regard. Damage also includes consequential damage.
  3. The lessor is not liable for personal injury or damage to the property of the lessee and other persons on board, or the misappropriation of these properties.
  4. The deductible for damage to the vessel per event is € 300.00. In case of attributable damage, this will lead to withholding of the deposit. In the event of multiple events, the tenant can therefore be held liable for the deductible per event. If the damage is recoverable from the other party, the damage form - completed and signed by both parties - will be processed.
  5. Loss of attributes, such as fenders, life jackets, anchor ect., From the vessel, will be compensated by the tenant on the spot, or deducted from the deposit.

Article 6. Non-performance

  1. The lessor can unilaterally terminate the rental agreement at any time during the rental period, without having to refund the entire or partial rental sum if: a. The weather conditions require this (no sailing is allowed at wind force 5 or higher); b. The tenant does not adhere to the rental conditions; c. Tenant causes nuisance. All this at the discretion of the landlord.
  2. If the vessel is transferred to the agreed location later than the agreed time, the lessor is entitled to an increase in the rent by € 25.00 per quarter, and to compensation for further (consequential) damage, unless the lessee can prove that the delayed refund cannot be attributed to the tenant.
  3. If the vessel is not handed over by the hirer in the same condition as he received it, or if he has not acted in accordance with article 5 of these conditions, the lessor is entitled to restore the vessel to the condition as in which it was at the start of the rental period.
  4. It is not permitted with more than the number of persons indicated by Gelderse Boatverhuur to take a seat in the vessel or to use the vessel in any other way than intended by the lessor. If the lessor establishes that more than the maximum number of persons will be sailed on board, the full deposit will be withheld.
  5. The helmsman of the vessel must be sober at the time of steering the vessel and not exceed the legal permillage. If the lessor finds that this is not the case, he will immediately proceed to retrieve the vessel without any form of refund of rent and deposit.
  6. It is not allowed to smoke on or in our vessels. If the landlord finds that this rule is not being complied with, the landlord can withhold the full deposit.
  7. It is not allowed to sail on the IJssel. The full deposit will be withheld if the landlord establishes that sailing on the IJssel is taking place.

General terms and conditions Boat Rental Skipperfox® - Gelderse Boat Rental: Nordkapp, SeaRay Outboard, SeaRay Inboard.

1. Concepts
a. Lessor: Skipperfox® - Sportboot-Vermietung in Bocholt (Germany).
b. Partner / agent Skipperfox®: Gelderse Boat Rental in Lathum.
c. Tenant: the person with whom the landlord has concluded the lease (minimum age 25 years).
d. Rental agreement: agreement between the lessor and the lessee for the rental of a vessel. By signing the lease or booking a vessel online, the hirer declares to agree with the general terms and conditions.

2. Reservation, deposit and payment
The reservation / booking takes place via the website www.geldersebootverhuur.nl of Gelderse Bootverhuur. If you make a reservation, you must pay the rental price and the deposit of € 1000.00 electronically immediately.

The deposit is € 1000.00, this amount is the maximum deductible in case of damage. If you return the boat damage-free, this amount will be refunded to you within 24 hours.

3. Registration
Boating license is required, as is a valid ID: the details of the booker / skipper of the boat must match the details on the boating license.

A copy of the boating license and a valid ID must be sent by e-mail immediately after booking to info@geldersebootverhuur.nl. Your data will be forwarded directly to Skipperfox® for verification and will be treated in strict confidence.

When the boat is issued, the booker / skipper must hand over the (valid) sailing certificate and a valid ID for inspection to an employee of Gelderse Bootverhuur.

In case of early return of the rental object, no compensation will be refunded.

4. Cancellation
a. The lessor will cancel a booking made free of charge if the sailing area has more than wind force 5, the temperature is lower than 12 degrees, thunderstorms or a weather alarm has been issued (code orange or higher).
b. In all other situations you can go sailing with the vessel and the booking will therefore continue. Bad weather during the rental period is not covered by the cancellation conditions and will not result in a refund.
c. If the landlord cancels himself, he / she owes the full rent.
d. In case of a no-show (failure to fulfill the reservation) the total rent will be charged.

5. Suitability, takeover and management of the boat
The skipper must be at least 25 years old and be responsible for his crew and the equipment entrusted to him.
Skipperfox® represented by the person handing over reserves the right to refuse to hand over the boat if the person issuing the boat is of the opinion that the skipper cannot bear this responsibility. In such case, the rent will be refunded at 50% to the exclusion of other compensation.

The skipper will take over the boat upon completion of the necessary formalities (inventory inspection, functional check and detailed sailing instructions). The transfer form must be signed for approval by both parties. During the rental, the hirer is responsible for the correct use of the vessel and for regularly checking and, if necessary, securing the vessel, engine and inventory.

The designated skipper must hold a boating license valid for the area and is fully responsible for complying with all regulations.

The skipper of the vessel must be sober at the time of driving the vessel. If it is found that this is not the case, the lessor will immediately proceed to retrieve the vessel without any form of refund of rent and deposit. Costs directly related to the use of the vessel, such as fines, are at the expense of the hirer.

It is not allowed to take place in the vessel with more than the maximum number of persons indicated. If this is established, the full deposit will be withheld.

6. Accidents and damage
If an accident or damage is caused by carelessness or non-compliance with the instructions, no claims can be made against Skipperfox®. The tenant undertakes to immediately report any damage to Skipperfox®.

Repairs may only be carried out with the express permission of Skipperfox®. Skipperfox® is not liable for damage claims or costs arising from accidents. No matter how much damage has been done, Skipperfox® has the right to keep the deposit in full until the damage has been repaired by a Skipperfox® workshop.

7. Pets
Pets are not allowed on board our boats. If it is established that pets were on board without the consent of the lessor, Skipperfox®, represented by the assignee, has the right to withhold the deposit in its entirety.

8. Boat equipment, loss of personal belongings
The hirer undertakes to report any loss, theft or damage to the boat, or facts and circumstances that could reasonably lead to damage, to the lessor as soon as possible and can be held liable to compensate the entire damage. Skipperfox® is not liable for the loss of or damage to personal belongings of the hirer and other persons on board.

9. In case of accidents / breakdown of the boat
In case of accidents / failure of the boat / engine, the renter can inform Skipperfox® at any time. Skipperfox® will make every effort to organize assistance and support as soon as possible if necessary.

In the event of a sailing time interruption of less than 24 hours, the lessor is not liable and no claims are possible against the lessor. If the renter is responsible for failure of the boat or engine, claims for damages against the lessor are excluded. The lessor reserves the right to withhold the security deposit to cover damage to the boat.

In the event of a sailing time interruption of more than 24 hours, a refund of the lost rental period will be made proportionally. Lost vacation joys that occur during the rental period as a result of an accident / breakdown of the boat do not entitle you to any compensation, regardless of the cause.

10. Insurance
The rental price includes liability towards third parties and the insurance of the boat. The deposit covers the deductible of the insured amount in the event of a claim. All boats are fully insured and internationally liable up to a cover amount of € 6 million. The tenants themselves and their personal belongings are not insured.

11. Force majeure / unforeseen circumstances
If Skipperfox® cannot deliver the boat you have rented due to unforeseen circumstances, Skipperfox® will make every effort to provide you with a boat of equivalent comfort and capacity. If this is not possible, the rental price will be refunded to you, to the exclusion of other claims. For delays of up to one hour from Skipperfox® caused by the fault of the previous tenants, no compensation will be made.

12. Interruption, travel restriction and force majeure
Skipperfox® is not liable for interruptions or travel restrictions due to force majeure (work, floods, drought, strike). Should these events occur during your trip and cause a cancellation of several days, an amount will be refunded on a pro rata basis, with a standard period of up to 24 hours in favor of the lessor. In case of force majeure, Skipperfox® reserves the right to take over or deliver the boat to another place of delivery.

13. Return / return of the boat
The renter is obliged to return the boat at the agreed place of return at the agreed time. The skipper must allow for a reasonable amount of time to meet the timely return.

For every hour of delay, an amount of € 100.00 will be charged to cover the additional costs incurred by the landlord. For a delay of a whole day, the entire deposit will be canceled.

Upon return, the boat must be returned by the renter in the same capacity as the boat was given at the time of issue. If this obligation is not fulfilled, cleaning costs will be charged with a minimum amount of € 60.

You will receive the fuel tank half full and must be returned half full. If this appointment is not met, additional costs will be charged.
The lessee must fill up with suitable fuel for the vessel. Damage caused by the use of the wrong fuel will be borne by the tenant.

14. Default
The lessor can unilaterally terminate the rental agreement at any time during the rental period, without having to refund all or part of the rental sum if the tenant does not comply with the rental conditions or if the tenant causes nuisance. The hirer is also not allowed to use the vessel for competitions based on speed or agility.

15. Jurisdiction is Rhede
If the individual provisions of the agreement are null and void, the validity of the agreement will not be affected. Any form of ancillary agreements must be in writing to be valid. An amicable settlement is sought in disputed cases.

16. Place of jurisdiction
All legal disputes arising from the legal relationship between the German company SKIPPERFOX® and the customer are subject to the judgment of the competent court Bocholt.

17. Gelderse Bootverhuur cannot be held liable in any way, since they only issue and collect the boat for Skipperfox® as a partner / agent.

18. German law applies
German law applies exclusively to all legal relationships between SKIPPERFOX® Speedboot Verhuur and the tenant.

GENERAL TERMS AND CONDITIONS FOR RENTAL AND RENTAL OF VESSELS - HOUSEBOATS

These are the General Terms and Conditions for Renting and Letting Vessels of the HISWA Association (Dutch Association of Entrepreneurs in the Water Sports Industry). These conditions have been established in consultation with the Consumers' Association and the ANWB within the framework of the Coordination Group Self-Regulatory Consultation of the Social and Economic Council. The conditions apply exclusively to members of the HISWA Association. In the event of abuse, the HISWA Association will take action against this. The conditions have been filed with the registry of the Amsterdam District Court on 21 June 2018 under number 66/2018.

ARTICLE 1 - DEFINITIONS
The following definitions apply in these conditions:
a. Entrepreneur: a natural or legal person who concludes an agreement with a consumer for the provision of a vessel against payment of a rental price. This entrepreneur is a member of the HISWA Association.
b. Consumer: a natural person who concludes an agreement with an entrepreneur for the use of a vessel against payment of a rental price. This consumer does not conclude the agreement in the name of his profession or company, but in a personal capacity.
c. Parties: the entrepreneur and the consumer, as described under a and b.
d. Vessel: An object designed to reside and move on the water, including the equipment and inventory associated with it. These terms and conditions explicitly concern a vessel intended for sport or leisure.
e. Open sailing and motor boat: vessel without cabin.
f. Rental agreement: an agreement under which the entrepreneur undertakes to give a vessel without crew into use to the
consumer.
g. Electronic: by email or website.
h. Inventory list: list of objects belonging to the vessel.
i. Condition list: list on which the parties record the condition of the vessel before departure and what damage, if any, is present.
j. Disputes Committee: the Water Recreation Disputes Committee in The Hague.
All amounts stated in these general terms and conditions include VAT.

ARTICLE 2 - APPLICABILITY OF THESE TERMS
These general terms and conditions apply to every offer and every agreement that the entrepreneur and consumer conclude for the rental / rental of vessels.

ARTICLE 3 - OFFER / QUOTE
1. The entrepreneur makes his offer or quotation orally, in writing or electronically.
2. An oral offer expires if it is not immediately accepted, unless the entrepreneur has immediately given a term to accept the offer.
3. A written offer or an electronic offer must be dated. If a validity period is mentioned in the offer, the entrepreneur is allowed
not change or withdraw its offer within that period. If no term is stated, the entrepreneur may not change or withdraw his offer until and
with 14 days after the date.
4. The offer contains a complete and accurate description of the vessel to be hired and in any case states:
• the rental period and the port of departure / arrival;
• the rent with any additional costs and payment method;
• the amount of the insurance deductible;
• the amount and method of security;
• the cancellation scheme.
5. The entrepreneur supplies a copy of these general terms and conditions with each offer.

ARTICLE 4 - AGREEMENT
1. There is an agreement as soon as the consumer accepts the offer from the entrepreneur. If he accepts this offer electronically, the entrepreneur will send an electronic confirmation to the consumer.
2. Each agreement is preferably recorded in writing or electronically.
3. In the case of a written agreement, the entrepreneur must always provide the consumer with a copy.

ARTICLE 5 - PRICE AND PRICE CHANGES
1. The entrepreneur and the consumer agree in advance:
• what rental price and any additional costs the consumer must pay; and
• whether the entrepreneur may change the price in the meantime and if so, under what conditions.
2. The entrepreneur can always pass on changes in taxes, excise duties and other similar government levies to the consumer.

ARTICLE 6 - PAYMENT TERMS
1. The consumer must pay the rent within 14 days after receipt of the invoice, but in any case on the start date of the agreed rental period. He can pay the rent at the entrepreneur's office or by transferring the money to a bank account determined by the entrepreneur.
2. If the consumer does not pay on time, he is in default without the entrepreneur having to give him notice of default. Nevertheless, the entrepreneur still sends one free payment reminder to the consumer after the payment date has passed. In it, he points out to the consumer his default and still gives him the opportunity to pay the bill within 14 days. In the payment reminder, the entrepreneur also mentions the extrajudicial collection costs that the consumer owes in the event of late payment.
3. If the 14-day period referred to in paragraph 2 has expired and the consumer has not yet paid, the entrepreneur is entitled to demand payment of the amount due, without further having to declare the consumer in default. He may reasonably charge the consumer for the extrajudicial collection costs associated with this. The maximum amounts that apply in the Extrajudicial Collection Costs (Reimbursement) Decree apply. Subject to legal changes, these maximum amounts have been set at:
-15% over the first € 2,500, with a minimum of € 40;
-10% over the next € 2,500;
-5% over the next € 5,000;
-1% over the next € 190,000;
-0.5% on the excess, with a maximum of € 6,775.

ARTICLE 7 - CANCELLATION
1. If the consumer wishes to cancel the lease, he must notify the entrepreneur in writing or electronically as soon as possible. If the consumer cancels, the entrepreneur can claim fixed (fixed) compensation of:
• 15% of the agreed rent in case of cancellation up to 3 months before the start of the rental period;
• 50% of the agreed rent in case of cancellation up to 2 months before the start of the rental period;
• 75% of the agreed rent in case of cancellation up to 1 month before the start of the rental period;
• 100% of the agreed rent in case of cancellation within 1 month before the start of the rental period or on the commencement date of the rental period.
A minimum of € 65 applies to all mentioned compensation amounts.
2. If the consumer cancels a rental agreement with a rent of € 250 or less, other compensation amounts than those referred to in paragraph 1 apply. In these cases, the entrepreneur can claim fixed (fixed) compensation of:
• 10% of the agreed rent in case of cancellation up to 1 week before the start of the rental period;
• 50% of the agreed rent in case of cancellation up to 2 days before the start of the rental period;
• 100% of the agreed rent in case of cancellation within 2 days before the start of the rental period.
3. The entrepreneur can cancel a rental agreement for an open sailing and / or motor boat if the rental period is a maximum of 2 days. He must inform the consumer of this in writing in good time. If he does not do this on time, the consumer can claim 25% of the rent due.
4. If the consumer cancels a rental agreement, he can ask the entrepreneur whether another person may take over the agreement through a 'substitution'. If the entrepreneur agrees, the consumer will owe change costs. These change costs amount to 10% of the agreed rent with a minimum of € 45.50 and a maximum of € 113.50.

ARTICLE 8 - OBLIGATIONS OF THE ENTREPRENEUR
1. At the start of the rental period, the entrepreneur makes the vessel available to the consumer. The entrepreneur ensures that the vessel is in good condition, that it can serve the use for which it is intended and that it is provided with proper safety equipment that is geared to the agreed sailing area.
2. The entrepreneur is obliged to adequately insure the vessel for the benefit of the consumer against legal liability, hull damage and theft. This insurance only applies to use of the vessel in the sailing area that the entrepreneur and the consumer have agreed. The insurance has a reasonable deductible that is in line with the value of the ship.
3. Before sailing, the parties shall record the condition of the vessel in a condition list signed by both parties. The entrepreneur gives a copy of the signed condition list to the consumer.
4. The entrepreneur provides the consumer with an inventory list before sailing.
5. At the end of the rental period, the entrepreneur will receive the vessel at the agreed place and time, unless he has agreed otherwise with the consumer.
6. The entrepreneur ensures that the necessary (emergency) telephone numbers are available in the vessel.

ARTICLE 9 - OBLIGATIONS OF THE CONSUMER
1. The consumer must have sufficient sailing skills. If the consumer does not have a relevant CWO diploma (Water Sports Training Committee) or an equivalent diploma (this at the discretion of the entrepreneur), then he must in any case be 18 years or older. This age limit of 18 years does not apply to open sailing and / or motor boats.
2. The consumer must ensure that the crew required for the voyage refrain from excessive use of alcohol and / or drugs during the voyage.
3. The consumer must adhere to the instructions of the entrepreneur to preserve the vessel and to preserve the rights of the entrepreneur. This also includes a prohibition to sail out or return to the marina, and an order to sail directly to a mooring place to be determined by the entrepreneur due to bad weather conditions and / or excessive alcohol and / or drug use.
4. Before departure, the consumer will receive an inventory list from the entrepreneur. The consumer is obliged to check whether the inventory on this list is present in the vessel. He must also check whether the vessel is provided with safety equipment that is appropriate for the relevant sailing area.
5. If the inventory on board does not correspond with the inventory on the inventory list, or if the safety equipment is incomplete or defective, the consumer must report this to the entrepreneur before sailing. This does not detract from the obligation that the entrepreneur has on the basis of article 8 paragraph 1.
6. Before sailing, the consumer must sign the condition list for approval.
7. The consumer uses the vessel with due diligence and good skipper and in accordance with the destination. The consumer may not make any changes to the vessel and may not give the vessel to someone else for use without written permission from the entrepreneur.
8. At the end of the rental period, the consumer transfers the vessel to the entrepreneur at the agreed time and place and in the same condition as in which he received the vessel.
9. The costs directly related to the use of the vessel are for the account of the consumer. This concerns, for example, port, bridge, quay, lock and mooring charges and fuel costs.
10. If the consumer wants to have repairs carried out, he needs permission from the entrepreneur. The entrepreneur pays back the repair costs to the consumer if he submits the specified invoices.
11. The costs of normal maintenance and repair of defects are for the account of the entrepreneur.
12. The consumer must report damage of any kind to the entrepreneur as soon as possible. This also applies to facts and / or circumstances that can reasonably lead to damage.

ARTICLE 10 - LIABILITY
1. The consumer is liable for damage and / or loss of the vessel during the period that he hired the vessel. This only applies to damage and / or loss insofar as not covered by the insurance. The consumer is not liable if he can demonstrate that the damage and / or loss was not caused by him or by one of his co-occupants or is not attributable to him and / or his own.
Damage also includes consequential damage.
2. The consumer is always liable for (consequential) damage he causes if:
• he knowingly uses the vessel outside the sailing area that he has agreed with the entrepreneur; and / or
• he does not knowingly adhere to the instructions of the entrepreneur
to preserve the vessel and / or to preserve the rights of the entrepreneur.
3. This liability is limited to an amount of € 500 plus the deductible and applies regardless of the insurance of the vessel.
4. The entrepreneur is not liable for damage to goods or for any physical injury or accident. He is only liable for this if that damage and / or that injury / accident is the direct result of a defect in the rented vessel.

ARTICLE 11 - NON-PERFORMANCE OF THE AGREEMENT
1. If the entrepreneur does not fulfill his obligations under the rental agreement, the consumer can dissolve the rental agreement without having to go to court. The entrepreneur must then immediately repay all amounts that the consumer has already paid.
2. The consumer can also claim compensation for any damage he has suffered, unless the shortcoming on the part of the entrepreneur does not affect
the entrepreneur can be attributed.
3. The above does not apply if the entrepreneur offers an alternative solution that is reasonable for both parties.
4. If the consumer transfers the vessel later than at the agreed time and / or not at the agreed location, the entrepreneur is entitled to a proportional increase in the rent and to compensation for further (consequential) damage. This right lapses if the delayed transfer of the vessel and / or the other place of transfer cannot be attributed to the consumer.
5. If the consumer does not transfer the vessel in the same condition as in which he received it, the entrepreneur has the right to restore the vessel in the stated state at the consumer's expense. He may also do this if the consumer has not complied with the obligations in article 9 of these terms and conditions. The consumer does not have to pay the repair costs insofar as these are covered by the insurance. This does not apply if there is a situation as referred to in Article 10 paragraph 2.

ARTICLE 12 - COMPLAINTS
1. If the consumer has complaints about the performance of the agreement, he must report this to the entrepreneur by letter or electronically. He must do this within a reasonable (appropriate) time after he has discovered or could have discovered the defects. He must describe and explain the complaints sufficiently.
2. If the consumer has complaints about an invoice, he should preferably report this to the entrepreneur by letter. He must do this within a reasonable (appropriate) time after receiving the relevant invoice. He must adequately describe and explain the complaints in his letter.
3. Failure to submit a complaint on time may result in the consumer losing his rights in this area. If the fact that he did not complain in time cannot reasonably be attributed to the consumer, he will retain his rights.
4. If it has become clear that the complaint cannot be resolved by mutual agreement, there is a dispute.

ARTICLE 13 - DISPUTE RESOLUTION
1. If the consumer and the entrepreneur have a dispute, either of them can submit this dispute to the Disputes Committee for Water Recreation, Bordewijklaan 46, Postbus
90600, 2509 LP The Hague (www.sgc.nl). The following conditions apply for this:
a. The dispute is about the conclusion or implementation of an agreement between the entrepreneur and the consumer.
b. The agreement concerns services or goods that the entrepreneur is going to deliver or has delivered to the consumer.
c. These general terms and conditions apply to the agreement.
2. The Disputes Committee will only handle a dispute if:
a.the consumer has first submitted his complaint to the entrepreneur;
b. the entrepreneur and the consumer have not reached a solution together;
c. the dispute has been submitted to the Disputes Committee within 12 months after the consumer has submitted his complaint to the entrepreneur;
d. the dispute has been submitted to the committee in the form of a letter or in another form determined by the committee.
3. In principle, the Disputes Committee only handles disputes that have a financial interest of no more than € 14,000. Does a dispute have a financial interest of more than
€ 14,000, the committee can only deal with this if both parties explicitly agree.
4. If a consumer submits a dispute to the Disputes Committee, the entrepreneur is obliged to accept it. If the entrepreneur wants to submit a dispute to the Disputes Committee, he must ask the consumer to let us know within 5 weeks whether he agrees to this. The entrepreneur must also announce that - if the consumer does not respond within those 5 weeks - he can start legal proceedings.
5. When handling the dispute and making the decision, the Disputes Committee will follow the regulations that apply to the committee. Upon request, these regulations will be sent to the consumer and / or the entrepreneur. The decisions of the Disputes Committee take the form of a binding advice. A fee is payable for the handling of a dispute.
6. Only the judge and the aforementioned Disputes Committee are authorized to take cognizance of disputes between the entrepreneur and the consumer.

ARTICLE 14 - COMPLIANCE WARRANTY
1. The HISWA Association guarantees that its members comply with the binding advice of the Disputes Committee. This does not apply if a member decides to submit the advice to the court for review within 2 months after it has been sent. If the advice is upheld after review by the court and the judgment proving this is final, the guarantee will commence again. The HISWA Association pays a maximum of € 10,000 to the consumer per binding advice. This also applies if, according to the binding advice, the consumer exceeds € 10,000 of the
entrepreneur has credit. In that case, the consumer receives € 10,000 from the HISWA Association and the HISWA Association has a best efforts obligation to ensure that the entrepreneur pays the rest.
2. To make a claim under this guarantee, the consumer must apply in writing to HISWA Association. He must also transfer the claim he has on the entrepreneur to HISWA Association. If the claim is higher than € 10,000, the consumer in principle only needs to transfer the part of the claim that is less than € 10,000. But if the consumer wishes, he can also transfer the part of the claim that exceeds € 10,000. The HISWA Association will then pay the
entrepreneur. If HISWA Association succeeds in this, it will pay the amount to the consumer.
3. The HISWA Association does not provide a compliance guarantee if - before the consumer has complied with all formal intake requirements for the handling of the dispute - one of the following situations occurs:
a. The entrepreneur has been granted a moratorium.
b. The entrepreneur has been declared bankrupt.
c. The business activities of the entrepreneur have actually been terminated.
Determining for this situation is the date on which the business closure was registered in the Trade Register or an earlier date, of which the HISWA Association can demonstrate that the business activities have actually been terminated. The formal intake requirements are understood to mean the actions that the consumer must take in order for the dispute to pass through the Disputes Committee.
to treat. This includes paying complaint fees, submitting a completed and signed questionnaire and any deposit.

ARTICLE 15 - DEVIATION FROM THE CONDITIONS
Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded either in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

ARTICLE 16 - AMENDMENTS
If the HISWA Association changes these general terms and conditions, this will always be done in consultation with the ANWB and the Consumers' Association.

ARTICLE 17 - CHOICE OF LAW
Dutch law is applicable to all disputes relating to this agreement, unless other national law is applicable on the basis of mandatory rules.

PRIVACY POLICY MONEY BOAT RENTALS
To make it clear to our website visitors how we handle your data, we place our agreements about this in this privacy statement. The content has been drawn up by Kompas Advocatuur and has been legally checked.

PERSONAL DATA THAT IS PROCESSED
Gelderse Bootverhuur may process personal data about you, because you use the services of Gelderse Bootverhuur, and / or because you provide this to Gelderse Bootverhuur yourself when filling in a contact form on the website. Gelderse Bootverhuur can process the following personal data:

- Your first and last name

- Your address details

- Your phone number

- Your email address

- Your IP address

- Description of your ID

- Expiration date of your identity document

WHY GELDERSE BOAT RENTAL NEEDS DATA
Gelderse Bootverhuur processes your personal data in order to be able to contact you by telephone if you request this, and / or to be able to contact you in writing (by e-mail and / or by post) if you cannot be reached by telephone.

In addition, Gelderse Bootverhuur may use your personal data in the context of performing an assignment agreement concluded with you, usually consisting of legal services.

HOW LONG MONEY BOAT RENTALS STORE DATA
Gelderse Bootverhuur does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. Your data will not be longer than in accordance with the statutory retention period.

SHARE WITH OTHERS
Gelderse Bootverhuur only provides your personal data to third parties if this is necessary for the execution of an agreement with you, or to comply with a legal obligation.

MAP WEBSITE VISIT
General visitor data is kept on the website of Gelderse Bootverhuur,
including the IP address of your computer and the time of retrieval and data that your
browser. This data is used for analyzes of visitor and click behavior on the website. Gelderse Bootverhuur uses this information to improve the operation of the website. These data are anonymised as much as possible and are not provided to third parties.

GOOGLE ANALYTICS
Gelderse Bootverhuur uses Google Analytics to keep track of how users use the website and how effective the Adwords ads of Gelderse Bootverhuur are on Google search result pages.

The information thus obtained, including the address of your computer (IP address), is transferred to and stored by Google on servers in the United States. Read Google's privacy policy for more information. You will also find the privacy policy of Google Analytics here.

Google uses this information to keep track of how our website is used, to provide reports on the Website to Gelderse Boatverhuur and to provide its advertisers with information about the effectiveness of their campaigns.

Google can provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Gelderse Boat Rental has no influence on this.

Gelderse Bootverhuur has not given Google permission to use Analytics information obtained through Gelderse Boatverhuur for other Google services.

SEE, MODIFY OR REMOVE DATA
You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to info@geldersebootverhuur.nl. Gelderse Boat Rental will respond to your request as soon as possible, but within four weeks.